Network Operations Center (NOC) Analyst
Company: MUFG
Location: Jersey City
Posted on: May 4, 2024
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Job Description:
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group
(MUFG), the 7th largest financial group in the world. Across the
globe, we're 120,000 colleagues, striving to make a difference for
every client, organization, and community we serve. We stand for
our values, building long-term relationships, serving society, and
fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's
part of our culture to put people first, listen to new and diverse
ideas and collaborate toward greater innovation, speed and agility.
This means investing in talent, technologies, and tools that
empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful
impact is rewarded.
The selected colleague will work at an MUFG office or client sites
four days per week and work remotely one day. A member of our
recruitment team will provide more details.
Job Summary
S eeking a highly skilled and motivated Network Operation Center
Analyst to join our dynamic team. The NOC Analyst will play a
crucial role in monitoring, analyzing, and troubleshooting network
and other technology alerts to ensure optimal performance and
reliability. This role involves supporting a major worldwide
financial company, primarily focusing on the United States, Canada,
and multiple Latin American countries.
Major Responsibilities
Monitor network and other critical infrastructure using various
tools and technologies, including SolarWinds, to detect and respond
to incidents promptly, with a specific focus on the financial
systems supporting the United States, Canada, and Latin
America.
Analyze network performance data, actively participating in Tier 1
and Tier 2 support for Windows servers, and troubleshoot issues
within the context of the global financial network.
Process and update weekly and monthly NOC reports.
Host and manage incident resolution conference calls 24/7.
Scripting to automate a number of NOC functions to help increase
team efficiency.
Support Active Directory services, ensuring secure and efficient
user access to network resources in alignment with financial
industry standards.
Respond to alerts, incidents, and service requests in a timely and
efficient manner, ensuring minimal downtime for critical financial
operations.
Collaborate with cross-functional teams to escalate and resolve
complex network and Windows server-related problems, considering
the impact on the financial systems across different regions.
Conduct routine checks on network equipment, configurations, and
systems, with a keen awareness of the unique requirements of the
financial and Windows server environments.
Provide accurate and detailed documentation (Runbooks/Procedures)
of infrastructure and service incidents with precise resolution,
and preventive measures, adhering to regulatory and compliance
standards.
Implement and follow established procedures for incident response,
escalation, and resolution for both network and Windows server
environments in alignment with global financial service
standards.
Utilize several tools such as Microsoft Office, Microsoft Teams,
SecureCRT, ServiceNow, xMatters, WebEx, and others for effective
communication, collaboration, and issue resolution.
Participate in the development and improvement of NOC processes and
procedures, ensuring alignment with the specific needs of a major
financial institution.
Stay updated on industry trends, emerging technologies, and best
practices to enhance network monitoring and Windows server
capabilities within the financial industry.
Qualifications
Bachelor's degree in a related field or equivalent work
experience.
1-2 years' experience as a NOC Analyst or in a similar network and
Windows server support role within the financial sector.
Strong understanding of networking protocols, hardware, and
software, with expertise in Windows server environments.
Proficient in using network monitoring tools, troubleshooting
techniques, and Windows server administration.
Experience with Active Directory management and secure user access
in a financial context.
Familiarity with tools such as SolarWinds, Microsoft Office,
Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other
relevant technologies.
Excellent analytical and problem-solving skills with a keen
awareness of the financial industry's unique challenges.
Ability to work effectively in a fast-paced, 24/7 operational
environment with a global perspective.
Strong communication skills with the ability to convey technical
information to non-technical stakeholders.
Relevant certifications (e.g., Cisco CCNA, CompTIA Network+,
Microsoft certifications) are a plus.
The typical base pay range for this role is between $70K - $90K
depending on job-related knowledge, skills, experience and
location. This role may also be eligible for certain discretionary
performance-based bonus and/or incentive compensation.
Additionally, our Total Rewards program provides colleagues with a
competitive benefits package (in accordance with the eligibility
requirements and respective terms of each) that includes
comprehensive health and wellness benefits, retirement plans,
educational assistance and training programs, income replacement
for qualified employees with disabilities, paid maternity and
parental bonding leave, and paid vacation, sick days, and holidays.
For more information on our Total Rewards package, please click the
link below.
MUFG Benefits Summary
(https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
The above statements are intended to describe the general nature
and level of work being performed. They are not intended to be
construed as an exhaustive list of all responsibilities duties and
skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to
leveraging the diverse backgrounds, perspectives and experience of
our workforce to create opportunities for our colleagues and our
business. We do not discriminate on the basis of race, color,
national origin, religion, gender expression, gender identity, sex,
age, ancestry, marital status, protected veteran and military
status, disability, medical condition, sexual orientation, genetic
information, or any other status of an individual or that
individual's associates or relatives that is protected under
applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture
Principles provide a roadmap for how each of our colleagues must
think and act to become more client-obsessed, inclusive and
innovative. They reflect who we are, who we want to be and what we
expect from one another. We are excited to see you take the next
step in exploring a career with us and encourage you to spend more
time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
Keywords: MUFG, Irvington , Network Operations Center (NOC) Analyst, Professions , Jersey City, New Jersey
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