Continuous Process Improvement Delivery Lead
Company: Gtt Llc
Location: Newark
Posted on: May 9, 2024
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Job Description:
Continuous Process Improvement Delivery LeadContract Duration 6+
monthsPay rate up to $61.15 - $88.94/hrJob DescriptionThis role is
responsible for delivering process optimization solutions primarily
within Customer Care, but also across the company as
needed.Customer Care operations are spread over internal and
outsourced partner contact centers, established across the
world.This is a highly process-focused and business-oriented role
with a big emphasis on driving innovation for internal
processes.The ideal candidate is a passionate 'teacher' of Lean &
Six Sigma (LSS) leadership, has a proven ability to positively
influence a culture of continuous process improvement (CPI), and
most importantly, has a proven track record of successfully
implementing sustainable improvements that realize measurable
business value.You have the ability to quickly diagnose and
prioritize areas requiring LSS focus and apply Kaizens to bring
rapid change.As an individual, you are an advocate for our product
and passionate about listening to audio content.You understand the
complexities of a fast-paced, high-performing organization and can
handle multiple, abstract projects while dealing with constant
change.You have a strong desire to achieve results and continuously
raise the bar. Lastly, you have the ability to effectively manage
time, priorities, and deliverables.Key ExpectationsIdentify the
highest value CPI projects, coordinate project teams, and drive
completion of projects.Execute CI programs by applying LSS tools
such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value
Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual
Management, Poke-Yoke, and others.Develop reporting and tracking
mechanisms for CPI progress and opportunity identification.Build
strong internal partnerships with functional leaders to facilitate
project identification and selection process.Be the objective
consultant for best practices in all functions, and motivate and
instill a culture of CPI.Embrace the People Principles.Responsible
for disseminating LSS leadership (including facilitating Lean
workshops), developing and coaching CPI concepts and change
management capabilities, and cultivating a CPI culture at our
client.Basic QualificationsMinimum 5+ years of documented
world-class LSS experience and 'hands-on' track record of
implementing successful process improvements, including proven
application of tools stated aboveLSS Black Belt Accreditation with
a documented CI portfolioPractical experience in developing and
teaching LSS principles through White/Yellow/Green Belt
trainingStrong negotiation, influence, collaboration, team
facilitation, and influencing skillsStrong written and verbal
skillsProven track record of making data-driven decisionsAbility to
effectively communicate and present with both executive management
and frontline personnelAbility to deal with ambiguity and constant
changePassionate about people and customers. You believe that a
service can only be as good as its customers believe it to
be.Preferred QualificationsLSS Master Black Belt
AccreditationAdvanced analytical and statistics
experienceExperience working in a Customer Service / Customer
Experience organizationE-commerce or digital media
experienceBenefits:Medical, Vision, and Dental Insurance Plans401k
Retirement FundAbout the Company:Our client is a company whose
entrepreneurial spirit with a team of pioneers and inventors who
are not afraid to disrupt the status quo and apply an innovative
approach to everything they dofrom revolutionizing an art form to
enacting positive change in the cities and countries in which we
operate. As the largest producer of audiobooks in the world, they
are passionate about well-composed words that are artfully
performed. The company's consistent focus on technological
innovation and superior programming has earned them many millions
of habituated subscribers.The company's People Principles celebrate
who they are and where they have been, and guide the way they work
shoulder to shoulder to enhance the lives of their millions of
customers. They reflect and apply to everyone who works with our
clients. The entrepreneurs and operators, the dreamers and the
doers, those who have worked there for 20 years, and those who have
arrived in the past few weeks and months.#gtthcr#LI-GTTby
Jobble
Keywords: Gtt Llc, Irvington , Continuous Process Improvement Delivery Lead, Other , Newark, New Jersey
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