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Dental front desk receptionist

Company: Dental Health Associates of Irvington
Location: Irvington
Posted on: November 12, 2021

Job Description:

High School diploma; customer service background in dental practice preferred
Duties and Responsibilities
Front Desk Receptionists are our first point of contact with our patients and at all times are to be friendly and attentive to their needs. Front Desk Receptionists are responsible for front desk coordination of patient flow and financial activities. Maintains reception area and inventory control of office supplies, patient literature and all related items.
Major Duties
Manage incoming and outgoing telephone calls
Verify and update all patient demographic data (including e-mail addresses and cell phone numbers) on the patient's chart and in the computer
Make a copy of insurance card and verify insurance coverage and eligibility prior to treatment
Control and schedule patient appointments; check the appointment waiting list daily and contact patients as required; confirm patient appointments and check off patients' name if they have been contacted; ensure the next day's schedule is filled for the Providers and that patients arrive and are seated on time
Prepare charts and schedules for the following day for each operatory
Ensure that parents accompany minors for appointments
Confirm appointments
Remind a patient of pre-medication requirements if applicable
Verify with Dental Assistants that prosthetics cases have been sent to and returned from the labs if applicable prior to confirming appointment with patient
Review all patient records for signatures on health histories, consent forms and financial policy
Ensure that parent or legal guardian sign consent for minors
Maintain control of all patient payments and insurance statements; reinforce the financial policy of the office and ensure payments are current
Enter transactions and post payments at time of patient check-in and/or check-out
Make any notes on the patient's chart or in computer that may help others to provide better service
Document patient grievance when necessary
Assist Dental Assistants with calls to patients after difficult treatment
Assist in directing patient recall system; send notices and telephone patients who have not been contacted; send broken appointment cards
Maintain office-filing system for patient records; pull charts when necessary and file completed tasks
Maintain Patient/Community bulletin boards
Ensure adequate supplies are always available
Maintain Specialty Referral forms
Manage voice-mail messages
Balance daily cash log and prepare deposit slip
Fax credit card settlement and deposit slip to Corporate office
Communicate unforeseen schedule changes to Providers
Ensure that the waiting room is comfortable and friendly at all time
Examine chart contents regularly and take responsibility for repairing any documentation which has been damaged
Contact patients regarding returned mail for accurate mailing address
Assists Office Manager when necessary performing other assigned duties
Shares maintenance duties when and where able
Logs off computer at end of day
Office Management Controls
Receives general supervision from the Front Desk Supervisor, Assistant Office Manager, Office Manager, and/or Dental Director as well as guidance regarding unusual problems, emergencies or new situations. The Front Desk Receptionist is required to maintain a consistent professional demeanor while being subjected to periodic high levels of pressure.
The Front Desk Receptionist should greet patients/parents in a positive and professional manner at all times and have the capability to fill the Providers' schedules for maximum productivity.
Scope and Effect
The Front Desk Receptionist is the first point of contact for patients calling or entering the office. Receptionists should greet patients in a positive and professional demeanor at all times while being subjected to periodic high levels of pressure. This person's ability to influence patients will have a great effect on patient flow.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Must be able to remain in a stationary position, either sitting or standing, for extended periods of time.
Occasionally lifts, carries, pushes, or drags boxes or equipment up to 20 lbs.
Frequently moves inside the office to access file cabinets, office machinery, etc.
Occasionally required to position self in a stooping, kneeling, or crouching manner.
Frequently required to use hands or fingers, handle or feel objects, tools, machinery and computers.
Frequently communicates with others and must be able to exchange accurate information in these situations.
Frequently operates a computer and other electronic equipment.
The noise level in the work environment is usually low to moderate.
Requires some flexibility in scheduling, such as the ability to work evenings and weekends.
Job Type: Full-time

Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
Dental office: 1 year (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: One location

Keywords: Dental Health Associates of Irvington, Irvington , Dental front desk receptionist, Administration, Clerical , Irvington, New Jersey

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