Customer Service Representative
Company: Jobot
Location: Penns Grove
Posted on: July 7, 2025
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Job Description:
Customer Service Representative / Great Place To Work! This
Jobot Job is hosted by: Alex Console Are you a fit? Easy Apply now
by clicking the "Apply Now" button and sending us your resume.
Salary: $24 - $28 per hour A bit about us: A farmer owned co-op who
has been a leader in the industry for over 50 years. Why join us?
Compensation is commensurate with experience. We will provide
exceptional support to help you expand your skills and practice.
Additionally, we provide excellent health and wellness benefits.
Job Details Job Details: We are seeking an energetic and dedicated
Customer Service Representative to join our dynamic team. This is a
permanent position, ideal for someone who thrives in a fast-paced,
customer-centric environment. The successful candidate will play a
crucial role in driving customer satisfaction and loyalty, by
providing exceptional support and service to our customers. This
position requires a minimum of 3 years of experience in a customer
service role, with a strong understanding of our product portfolio.
Responsibilities: 1. Respond promptly to customer inquiries through
various channels including phone, email, and social media. 2.
Maintain a thorough knowledge of our products to provide accurate
information to customers. 3. Resolve product or service problems by
clarifying the customer's complaint, determining the cause of the
problem, selecting and explaining the best solution to solve the
problem, and following up to ensure resolution. 4. Process orders,
forms, applications, and requests from customers. 5. Keep records
of customer interactions and transactions, recording details of
inquiries, complaints, and comments, as well as actions taken. 6.
Follow up on customer interactions to ensure their satisfaction and
identify potential opportunities for upselling or cross-selling. 7.
Work closely with other departments to resolve customer issues and
improve the customer experience. 8. Contribute to the development
and implementation of new customer service protocols and processes.
Qualifications: 1. Minimum of 3 years of experience in a customer
service role. 2. Exceptional interpersonal and communication
skills, both written and verbal. 3. Strong problem-solving skills
and the ability to think on your feet. 4. Proficiency in using
computers and various software applications. 5. Demonstrated
ability to handle multiple tasks and prioritize work effectively.
6. Strong product knowledge or the ability to quickly learn and
understand new products. 7. High level of professionalism and a
customer-centric mindset. 8. Ability to work in a fast-paced,
dynamic environment. 9. Experience with CRM systems and practices
would be an asset. 10. High school diploma or equivalent;
Bachelor’s degree in Business Administration or relevant field
would be a plus. Join us in this exciting opportunity to contribute
to our company's success while developing your career in customer
service. If you are passionate about customers and have a knack for
understanding their needs, we would love to hear from you!
Interested in hearing more? Easy Apply now by clicking the "Apply
Now" button. Jobot is an Equal Opportunity Employer. We provide an
inclusive work environment that celebrates diversity and all
qualified candidates receive consideration for employment without
regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state or local laws. Sometimes
Jobot is required to perform background checks with your
authorization. Jobot will consider qualified candidates with
criminal histories in a manner consistent with any applicable
federal, state, or local law regarding criminal backgrounds,
including but not limited to the Los Angeles Fair Chance Initiative
for Hiring and the San Francisco Fair Chance Ordinance.
Keywords: Jobot, Irvington , Customer Service Representative, Customer Service & Call Center , Penns Grove, New Jersey
