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Assistant Manager

Company: IHOP
Location: Irvington
Posted on: November 15, 2023

Job Description:

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service. Responsibilities include: Complete all Manager Onboarding and all DinePlate courses as assigned ---Develop and maintain professional functional working relationships with IHOP restaurant hourlyTeamMembers,Corporate and Regional Team Members, and guests. ---Ensure all hourly Team Members are working at their full capacity to improve unit operations and the guest experience. ---Reinforce positive performance with specific feedback on what was done correctly ---During corrective action provide constructive feedback that is specific, descriptive, directed toward the behavior and include words of encouragement. ---Execute tactics that adhere to StandardOperating Procedures (SOP) and current operations plan. ---Manage the restaurant floor and focus on regular contact with guests. Maintain the frequency of guest complaints within acceptable limits and handle complaints in a professional and timely manner. Ensure approved guest feedback system is in use and acted upon. ---Coach TeamMembers in accordance with SOP and operations and provide feedback on challenges and opportunities. ---Properly document performance problems. Communicate and enforce policies ---Maintain crew member appearance and uniform standards. ---Ensure food is in compliance with SOP in the areas of specifications, recipes, plating and garnishes. Ensure food is presented well and served at appropriate temperatures, within standard ticket times. ---Keep small wares, glassware and china adequately stocked. ---Maintain the interior and exterior appearance of the restaurant. ---Ensure sanitation practices are maintained according to federal, state and local regulations and SOP. Ensure that food is properly stored (labeled, dated and rotated) and proper temperatures are maintained. Ensure Team Members are practicing proper personal hygiene and food handling. ---Maintain a safe and secure restaurant. Keep the back door of the restaurant and the doors to the office locked at all times. Control guest checks and follow proper register/ cash-handling procedures. ---Complete all required reports and paperwork that have been assigned by General Manager. Handle paperwork accurately and on a timely basis. ---Perform other duties as assigned. Assistant Manager Benefits: Competitive Pay Free meals PTO Bonus Plan Assistant Manager Expectations: DAILY ---Great each Team Member, Check for uniform adherence ---Productivity is a must at every shift ---Monitor Labor ---Perform "Alley Rally" routine with staff (discuss information relevant to shift such as 86 items and special events) ---Perform walkthrough of current state of restaurant before shift transition utilizing the Manager Shift Change Checklist ---Ensure Temperature Log has been completed each shift (spot check criticals) ---Maintain OAR, OE and Health Inspection ready ---Create Server Flow Chart ---Look for and eliminate "Skunking" ---Monitoring Register Counts and Logs, conveying accountability among staff members (Any shortages on your shift due to negligence will need to be resolved within 24 hours (with personal funds) ---Exhibit, follow and enforce store dress code standards among all Staff Members ---Provide a GREAT customer service experience among ALL staff/managers ---Monitor and inquire on Guest Complaints ---Complete Warning/Discipline Forms ---Complete Separation Reports ---Review employee Time Cards to ensure all Employees have been logged out after each shift ---Go through daily discounts and voids to ensure integrity ---Perform Figure 8 and Table Touches ---Perform Shift Analysis: Door Greet, Wait Time Accuracy, Table Greet, Beverage Refills, Order-to-Delivery Time, Two Minute Check Backs, Cook Times, Guest Payments and Table Turns are being performed by staff ---Perform end of day reporting WEEKLY ---Review of Weekly Sales Board must be completed to understand holiday spike trends ---Be prepared for 2 FSE Evaluations on your performance twice a week ---Restaurant cleanliness ---Review task at hand (either from store visit) and get them done on time. ---Submit the following forms to your General Manager o Warning/Discipline Forms (employee write-ups) o Separation Reports o Pay Change Requests o Vacation Requests o Incident Reports ---Submit all packing slips, invoices and receipts for services rendered ---Address food waste and respond accordingly BI-WEEKLY ---Attend Assistant Managers bi-weekly meeting MONTHLY ---Attend staffs monthly meeting ---Being ready and available for one-on-one meeting with General Manager SEASONAL ---Ensure all promotional items are up-to-date and displayed (e.g. menu handouts, window clings, wall poster inserts, floor display inserts and table tents/syrup caddy display). ---Provide staff members with education on new LTO items (e.g. presentation, taste, post all relevant information in pass bar and update Nutrition Binder) Assistant Manager Requirements: EDUCATION AND/OR EXPERIENCE High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience. LANGUAGE SKILLS Ability to speak and read English and interpret documents such as safety rules, operating andmaintenanceinstructionsandproceduremanuals.Abilitytowriteroutinereportsand correspondence. Ability to speak effectively before groups of guests or restaurantTeamMembers. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS A valid Driver's License will be necessary to drive a car on Company business. OTHER SKILLS AND ABILITIES Certification through assigned IHOP training courses. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the TeamMember regularly is required to stand, walk and sit.The Team Member frequently is required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member regularly must lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.

Keywords: IHOP, Irvington , Assistant Manager, Executive , Irvington, New Jersey

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