Assistant Manager
Company: IHOP
Location: Irvington
Posted on: November 15, 2023
|
|
Job Description:
The IHOP Restaurant Manager reports directly to their General
Manager. The manager directly supervises IHOP restaurant's
employees. His or her primary responsibilities include managing
operations in the front and back of the house with a high
concentration on profitability and sales growth, while constantly
maintaining IHOP's standards of quality and service.
Responsibilities include: Complete all Manager Onboarding and all
DinePlate courses as assigned ---Develop and maintain professional
functional working relationships with IHOP restaurant
hourlyTeamMembers,Corporate and Regional Team Members, and guests.
---Ensure all hourly Team Members are working at their full
capacity to improve unit operations and the guest experience.
---Reinforce positive performance with specific feedback on what
was done correctly ---During corrective action provide constructive
feedback that is specific, descriptive, directed toward the
behavior and include words of encouragement. ---Execute tactics
that adhere to StandardOperating Procedures (SOP) and current
operations plan. ---Manage the restaurant floor and focus on
regular contact with guests. Maintain the frequency of guest
complaints within acceptable limits and handle complaints in a
professional and timely manner. Ensure approved guest feedback
system is in use and acted upon. ---Coach TeamMembers in accordance
with SOP and operations and provide feedback on challenges and
opportunities. ---Properly document performance problems.
Communicate and enforce policies ---Maintain crew member appearance
and uniform standards. ---Ensure food is in compliance with SOP in
the areas of specifications, recipes, plating and garnishes. Ensure
food is presented well and served at appropriate temperatures,
within standard ticket times. ---Keep small wares, glassware and
china adequately stocked. ---Maintain the interior and exterior
appearance of the restaurant. ---Ensure sanitation practices are
maintained according to federal, state and local regulations and
SOP. Ensure that food is properly stored (labeled, dated and
rotated) and proper temperatures are maintained. Ensure Team
Members are practicing proper personal hygiene and food handling.
---Maintain a safe and secure restaurant. Keep the back door of the
restaurant and the doors to the office locked at all times. Control
guest checks and follow proper register/ cash-handling procedures.
---Complete all required reports and paperwork that have been
assigned by General Manager. Handle paperwork accurately and on a
timely basis. ---Perform other duties as assigned. Assistant
Manager Benefits: Competitive Pay Free meals PTO Bonus Plan
Assistant Manager Expectations: DAILY ---Great each Team Member,
Check for uniform adherence ---Productivity is a must at every
shift ---Monitor Labor ---Perform "Alley Rally" routine with staff
(discuss information relevant to shift such as 86 items and special
events) ---Perform walkthrough of current state of restaurant
before shift transition utilizing the Manager Shift Change
Checklist ---Ensure Temperature Log has been completed each shift
(spot check criticals) ---Maintain OAR, OE and Health Inspection
ready ---Create Server Flow Chart ---Look for and eliminate
"Skunking" ---Monitoring Register Counts and Logs, conveying
accountability among staff members (Any shortages on your shift due
to negligence will need to be resolved within 24 hours (with
personal funds) ---Exhibit, follow and enforce store dress code
standards among all Staff Members ---Provide a GREAT customer
service experience among ALL staff/managers ---Monitor and inquire
on Guest Complaints ---Complete Warning/Discipline Forms
---Complete Separation Reports ---Review employee Time Cards to
ensure all Employees have been logged out after each shift ---Go
through daily discounts and voids to ensure integrity ---Perform
Figure 8 and Table Touches ---Perform Shift Analysis: Door Greet,
Wait Time Accuracy, Table Greet, Beverage Refills,
Order-to-Delivery Time, Two Minute Check Backs, Cook Times, Guest
Payments and Table Turns are being performed by staff ---Perform
end of day reporting WEEKLY ---Review of Weekly Sales Board must be
completed to understand holiday spike trends ---Be prepared for 2
FSE Evaluations on your performance twice a week ---Restaurant
cleanliness ---Review task at hand (either from store visit) and
get them done on time. ---Submit the following forms to your
General Manager o Warning/Discipline Forms (employee write-ups) o
Separation Reports o Pay Change Requests o Vacation Requests o
Incident Reports ---Submit all packing slips, invoices and receipts
for services rendered ---Address food waste and respond accordingly
BI-WEEKLY ---Attend Assistant Managers bi-weekly meeting MONTHLY
---Attend staffs monthly meeting ---Being ready and available for
one-on-one meeting with General Manager SEASONAL ---Ensure all
promotional items are up-to-date and displayed (e.g. menu handouts,
window clings, wall poster inserts, floor display inserts and table
tents/syrup caddy display). ---Provide staff members with education
on new LTO items (e.g. presentation, taste, post all relevant
information in pass bar and update Nutrition Binder) Assistant
Manager Requirements: EDUCATION AND/OR EXPERIENCE High school
diploma or general education degree (GED) and two to four years
related experience and/or training, or equivalent combination of
education and experience. LANGUAGE SKILLS Ability to speak and read
English and interpret documents such as safety rules, operating
andmaintenanceinstructionsandproceduremanuals.Abilitytowriteroutinereportsand
correspondence. Ability to speak effectively before groups of
guests or restaurantTeamMembers. MATHEMATICAL SKILLS Ability to
add, subtract, multiply and divide in all units of measure using
whole numbers, common fractions and decimals. Ability to compute
rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY Ability to apply common sense understanding to
carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving several concrete variables
in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS A
valid Driver's License will be necessary to drive a car on Company
business. OTHER SKILLS AND ABILITIES Certification through assigned
IHOP training courses. PHYSICAL DEMANDS The physical demands
described here are representative of those that must be met by a
Team Member to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this job, the TeamMember regularly is
required to stand, walk and sit.The Team Member frequently is
required to use hands to finger, handle or feel objects, tools or
controls; reach with hands and arms; stoop, kneel, crouch or crawl;
talk or hear; and taste or smell. The Team Member regularly must
lift and/or move up to 10 pounds and occasionally lift and/or move
up to 100 pounds. Specific vision abilities required by this job
include close vision and distance vision.
Keywords: IHOP, Irvington , Assistant Manager, Executive , Irvington, New Jersey
Click
here to apply!
|