Network Delivery Manager
Company: Disability Solutions
Location: Jersey City
Posted on: April 20, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Description:The Network Delivery Manager
works closely with assigned Engineers, Program and Project Managers
and other support and service providers. The Network Delivery
Manager focuses and forecasts the delivery track of multi-phase
network-related work against change and release calendar(s). The
Network Delivery Manager needs to fully understand the bank change
processes. The technology areas of concentration include
Enterprise/ Corporate, Wealth Management End-User networks and
Building Networking solutions including Wireless LAN, Structured
Cabling and Cable Systems and Pathways. Public and private
transport systems, WAN, Optical systems, and emerging technologies
such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and
Virtualized services. Knowledge in related technology areas such as
Network Appliance, Video, Voice and Voice over IP (VoIP) solutions,
UC and Collaboration services is important.Key to this role is
having a "better than general" understanding of networking
technologies and functions including Operations, Architecture and
Engineering, Product and Service Management, Business Services and
Finance. The Network Delivery Manager must be mindful of how their
role impacts the firm's business and reputation. Concepts such as
driving value, always delivering quality, keeping commitments,
being on-time and under-budget, effective and detailed
communications. Managing time is critical, developing and managing
tasks efficiently is the key to success. This role is part of a
global solutions and service delivery organization. This position
will interface directly with internal and external
customers/suppliers/providers, Architecture, Product Engineering,
Design/Implementation engineering, Change, Service and Product
Management, finance and business management and Operations teams.
Interface with various levels of senior management. Strong written,
verbal and presentation skills are a must. The candidate must be
able to work on their own and successfully in team settings in
various sizes and locations. Adherence and use of standards,
product sets, templates, systems, and artifacts are important to
the success of the engineer, the department, and the firm at large.
Key Responsibilities:
- Accountable to manage the "end or end" successful technical or
solution delivery of assigned tasks partnering with Network
engineering/implementation teams, program/project manager or
directly with the requestor
- Takes direct accountability for the engineering resources and
all assigned work tasks. Is accountable for the RQM/Release and
Deployment tasks (prior to; up to, during and post the change
window through Production Day-One)
- Develops, tracks, reports, and manages engineering delivery
tasks
- Anticipates and proactively resolves issues and conflicts
within and between engineering delivery workflows and all other
stakeholders
- Provides regular and pro-active status to RQM/Release and
Deployment management. Anticipates issues and reports them to
RQM/Release and Deployment management. Escalates as needed or as
appropriate
- Advocate on behalf of CTO Operations/RQM; ensures we
communicate/report statuses, issues, positions effectively and in a
clear way
- Works with the various program/project managers to establish
release/impact/risk trackers and calendars for the work they are
accountable for. Work with other program/project managers and the
engineering and delivery teams (i.e., field services) to understand
internal/external and associated dependencies
- Responsible report and monitor progress against the release
calendar; communicate release details and schedules to the
stakeholders as required
- Responsible for reporting and monitoring financial status
against the initial project budget and communicating details and
issues to the stakeholders as require.
- Identifies and/or challenges schedules that could create
conflicts; evaluates all recommended changes and ensures
implementation schedules do not interfere with business
operations/other changes
- Works with engineering/implementation to ensure that all the
necessary documentation has been successfully completed for each
release and task
- Works with engineering/implementation to raise Request for
Change (CRQ) for engineering specific changes
- Ensures appropriate change details are documented
- Reviews change requests for completeness, from description,
documentation, risk/impact, and post-implementation
- Participate in the change management board; conducts release
readiness reviews as appropriate
- Arranges and facilitates appropriate post-implementation review
activities if/as needed
- Maintains 100% compliance to all firm-wide Change Management
policies (pre, during and post change)
- Participates in incident and problem analysis for possible
consequences of a change and its implementationRequired Skills:
- 10+ years' experience required in a Technical role supporting
network project/programs
- Strong background in IT service delivery role
- Experience with Change Management and CAB processes and
procedures
- Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile
methodologies
- Strong technical acumen
- Must have the ability to understand and translate business
requirements into engineering and or implementation details
- Ability to manage Network technical/engineering/implementation
resource tasks and service delivery
- Must have excellent client interfacing skills,
vendor/third-party resources, strong verbal and written
communication skills and ability to work with all levels of
management
- Should have experience operating with colleagues across
different time zones with a flexible approach to working hours
(ability to work varied hours and weekends a must) to successfully
interact and communicate on a global level) if needed
- Leadership: be a self-starter, self-directed and shows
initiative
- Focused on execution, delivery, and commitment to dates
- Ability to work in a high paced environment
- Can manage risk; is a good decision maker
- Understands the big picture; can relate to the firm's strategy
and actions and how they support our business results
- Demonstrates ownership: Is accountable and influence/can hold
others accountable (professionally)
- Organized and detail orientedDesired Skills:
- Bachelor's degree in engineering, computer science, business or
a finance related field/technical training
- Industry Certifications in PMP, ITIL, Agile Methodology are
strongly preferred, technical certifications such as CCNA
- Financial services (Insurance, Banking, Investment
banking)
- Ability to be nimble and flexible; prioritize workload,
proactively react to issues and consistently react to shifting
deadlinesShift:1st shift (United States of America)Hours Per Week:
40
Keywords: Disability Solutions, Irvington , Network Delivery Manager, Executive , Jersey City, New Jersey
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