PATIENT ACCESS NAVIGATOR I
Company: Cooper University Health Care
Location: Chester
Posted on: January 20, 2026
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Job Description:
About us At Cooper University Health Care , our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to our employees to provide competitive rates and
compensation programs. Cooper offers full and part-time employees a
comprehensive benefits program, including health, dental, vision,
life, disability, and retirement. We also provide attractive
working conditions and opportunities for career growth through
professional development. Discover why Cooper University Health
Care is the employer of choice in South Jersey. Short Description *
Patient Navigators provide a single and centralized point of
patient access to physician and radiology services across
disciplines. This includes Internal and Family Medicine,
Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology,
Rheumatology, Gastroenterology, and Pain Management * Patient
Navigators thrive on working in a fast-paced environment, have a
strong ability to multi-task, are technically savvy, service
oriented, communicate effectively and consistently display a
professional demeanor. * Delivers an exceptional experience to
patients, customers and physicians who contact the Access Center by
facilitating patient access throughout Cooper's provider network.
Experience Required Minimum experience within a Customer Service,
Contact Center or scheduling environment, preferably within a
Healthcare environment. Experience in or knowledge of any of the
following is preferred: central scheduling, medical terminology,
insurance verification, registration, or hospital/physician office.
Education Requirements High School diploma or equivalent required.
Special Requirements * Must display a genuine interest in providing
an excellent Customer Experience that aligns with Cooper's business
goals related to patient access throughout the Cooper landscape. *
Excellent oral and written communication skills with demonstrated
ability to articulate relevant information and directions in an
organized and concise manner. * Ability to maintain (or exceed)
minimum quantitative and qualitative performance metrics and
expectations defined for position. * Team player with a genuine
interest in resolving customer issues. * Must enjoy interacting and
working collaboratively in a team environment. * Ability to analyze
issues and quickly identify the best resolution for the situation,
solid decision-making skills. * Must demonstrate adaptability and
flexibility while working within a fast-paced, ever-changing
environment. Ability to learn new things quickly. * Must have
excellent time management and organizational skills. * Must be a
strong computer user, including proficiency in the use of the
Internet, Excel, Word and Outlook. * Knowledge of EPIC systems a
plus. * Must be able to work varied hours/shifts as business needs
change and evolve. * Must be able to wear a telephone headset and
manipulate objects such as a pen, keyboard and mouse. * Bilingual
skills are a plus.
Keywords: Cooper University Health Care, Irvington , PATIENT ACCESS NAVIGATOR I, Healthcare , Chester, New Jersey
