Systems Analyst

Company: EDI Specialists, Inc.
Location: Queens Village
Posted on: May 9, 2025

Job Description:

As a System Analyst, you will be a key contributor to our company's IT ERP/TMS services and peripheral ecosystems, including API/EDI, integration, PO management, etc.

Have you got what it takes to succeed The following information should be read carefully by all candidates.
What we're looking for... Systems Analyst with 3-7 years of experience in related fields.
Conversational Mandarin is a plus!

What you will do: Engage: Engage with stakeholders to ensure system quality and solution requirements
Define and drive voice of customer (VOC) routines to continuously collect service feedback
Collaborate with internal teams and external trading partners to address EDI or API-related queries/issues
Communicate service and project statuses with business users and global IT teams
Drive Business and IT reviews to confirm business development priorities and requirements
Review business requirements review and technical qualifications to ensure technical feasibility, development timelines and costs


Design & Build: Collaborate with product owner(s) and project managers to deliver solutions
Analyze business requirements, recommend solutions, and build/facilitate solution design & implementation with third-party or internal developers
Drive the implementation of new enhancements or upgrade of existing systems (EDI systems, PO management system, or ERP customizations)
Tech Watch to research and recommend enhancements to existing systems and processes to improve efficiency and quality of data


Operate & Improve: Maintain and improve the day-to-day operations for services (API/EDI, PO management, and ERP), including: Managing resolution of incidents and escalation to supplier or internal development teams
Monitor and maintain service health and availability
Manage enhancements and change requests as part of delivery routine
Facilitate, diagnose, and/or resolve major incidents and emergency change
Maintain and improve on knowledge artefacts (user training, service desk training, business requirement and system documentation, policy and procedures, trading partner guides and process flows)
Ensure compliance and quality of system performance with business requirements



Who you are: You are comfortable communicating with stakeholders across different departments and levels; able to communicate with both technical and non- technical stakeholders
You can navigate complex environments, understand issues, and break tasks into manageable steps independently.
You have excellent problem-solving and analytical skills to analyze and derive the root cause of issues.
You are strong in analyzing complex business processes, identifying requirements, understanding data structures, identifying patterns, and proposing appropriate solutions

Work schedule:
New York Office: 9 am-6 pm EST (Hybrid)
Work Experience & Education Bachelor's degree or higher in computer science, information technology, or a related field
3-7 years of experience in related fields (EDI / API, B2B Integration, PO Management, and IT ERP systems analysis and operations support roles)
Knowledge and experience in the following domain: Experience in logistics / supply chain industry
Experience in accounting, finance or brokerage (preferred)
Proficiency in EDI mapping, translation, and communication software
EDI standards and protocols (X12, EDIFACT, etc.)
Advanced knowledge of software programming and coding languages (XML, SQL, Java...)
PO Management Solutions (Lognet, etc)
ERP (CargoWise preferred, SAP, etc.)
Automation experience (RPA UI Path preferred, process mining, etc.)
IT Service Management (ITIL preferred, Agile)
IT Project Management (PMP, Agile)



Salary Range
$100,000-$120,000 annually based on education and experience level.

Keywords: EDI Specialists, Inc., Irvington , Systems Analyst, Professions , Queens Village, New Jersey