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FT Customer Service Agent (Work From Home)

Company: Light & Wonder
Location: Irvington
Posted on: November 13, 2023

Job Description:

[Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Service Agent you'll: Handle all customer contacts (phone, email & live chat), following the Customer Service guidelines & procedures in a timely manner as per the defined SLA's; Proactively remain current with internal customer service Standard Operating Procedures (SOPs); Investigate fraudulent player behavior and take appropriate actions; Communicate through Customer Relationship Management and incident tools; Perform additional tasks such as updating & creating SOP's, investigating patron complaints, and outbound campaigns as needed...Hiring Fast > >

Keywords: Light & Wonder, Irvington , FT Customer Service Agent (Work From Home), Sales , Irvington, New Jersey

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